Job Details

**NAF 33-20 FRONT DESK ASSOCIATE**

* mail

Announcement Number:NAF 33-20 Department:Lodging/Hospitality Location:Louisiana Position Status:Regular Part-Time Salary:11.25 - 11.25 Hourly **DUTIES AND RESPONSIBILITIES**: Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary. Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card. Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area. Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat. May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports. Answers phones and transfers calls to appropriate individuals and replies to guest questions. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required. May be required to retrieve Lost and Found items and contact the guest regarding lost or found items. Performs other related duties as assigned.

**QUALIFICATION REQUIREMENTS****:** Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations reflated to hospitality operations. Must be skilled in the use of a personal computer and various software programs. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English. Ability to handle, control, and account for large amounts of cash.

**SPECIAL REQUIREMENTS:** **This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.**

This position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours. The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements. May be required to possess a valid state drivers license. Travel to other NGIS facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment. This position is subject to a favorable National Agency Check (NAC). The incumbent is required to obtain a front desk certification or industry equivalent within 6 months of employment, as well as, any other requirements outlined in the Lodging Career Path Guide.

**HOW TO APPLY:**

**1. Resumes may be submitted along with Optional Form- 306, this form is available at www.opm.gov/formsoptional-forms. Application forms are available at the NAF HR office.**

**2. Please ensure that your resume or application contains all the information requested in the vacancy announcement along with any supporting documents, or your application may not be considered.**

**3. Management reserves the right to cancel vacancy announcements at any time during the recruitment process subject to DOD priority list, and other priority consideration lists.**

**Send application/resume packages to: ...@navy.mil**

**Or mail copy to:**

**Morale, Welfare and Recreation Department**

**400 Russell Avenue, Bldg. 261**

**New Orleans, LA 70143-5012**

**Attn: Shelly Vicknair or Mindy Ussery**

**Phone: (504) ###-####**

**DSN: 678-3231**

**Fax: (504) ###-####**

**APPLICATIONS MUST BE RECEIVED ON OR BEFORE THE CLOSING DATE OF THIS ANNOUNCEMENT**

**Some positions have special requirements. In these cases selection is tentative pending satisfactory completion of these requirements. Applicants may be required to provide proof of education, etc. All selections are contingent upon the obtaining satisfactory employment reference checks.**

**Direct Deposit of your paycheck is mandatory and is a condition of employment.**

**Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.**

**The Department of Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, or any other non-merit factor.**

**We are an E-Verify participant.**

**APPLICANTS CLAIMING HIRING PREFERENCE: Please ensure your status is indicated in your USAJOBS account and ALL required documents to claim preference are submitted at the time of resume submission.**

**1. Reemployment Priority List (RPL): Qualifying separated employees shall have priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate.**

**To claim this preference, you MUST:**

**Submit a copy of your BBA Separation**

**Notification indicating eligibility for RPL.**

**2. Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the National Guard or Reserves on active duty. The marriage must have occurred before the military member received official permanent change of station (PCS) orders to the installation listed above. MSP is applicable only when applying for NAF positions at the NF-03 and below and equivalent craft and trade (CT) positions.**

**To claim this preference, you MUST:**

**Submit sponsors PCS orders to installation you are applying for; AND**

**If you are not indicated as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS.**

**3. Veterans Preference/Gold Star Veteran's Preference: Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candidates.**

**To claim Veteran's preference, you MUST:**

**Submit a copy of your DD-214 (member 4 copy); AND**

**Submit completed SF15 from the Veterans Administration (VA); AND**

**Submit any other supporting documentation (disability, official statements, proof of service, etc)**

**To claim Gold Star Veteran's preference, you MUST:**

**Submit completed SF-15 from the Veterans Administration (VA); AND**

**Submit a legible copy of DD-1300; AND**

**Submit any other supporting documentation (official statements, document of service, court decree, etc).**

**Qualifying applicants wi