Job Details

Pete's Collision Center -

We are seeking a Call Center Representatives are responsible for speaking with potential customers regarding their product needs and scheduling.

Compensation: $45.00/hr

Duties are as follows:

• Answer phones and respond to client requests following a defined support process
• Identify, research, and resolve client issues using customer service software applications
• Assess priority of reporting client incidents and escalating to appropriate team
• Provide regular status updates on client inquiries not immediately resolved

Create and maintain knowledge base material, support tip sheets, and user guides

• Process device orders through distributor portals
• Present a professional image at all times to clients and vendors
• Provide regular status updates to Support Manager to ensure Service Level Agreements (SLA) targets are being met
• Work collaboratively with other service delivery areas to provide clients with a superior experience and ensure commitments made to the client are handled appropriately

Qualifications:

• College degree or credits preferred or equivalent experience
• Call Center or Client Support is ideal
• Experience with software customer support is a plus
• Strong communication and organizational skills
• Experience with MS Excel
• Salesforce is a plus