Job Details

Responsible for overall fulfillment operations of the system locations from the tap to the home across the assigned area. Responsible for providing direction and leadership to fulfillment while maintaining system integrity and overseeing operations of installations, service and maintenance. Supervises fulfillment resources. Coordinate and collaborate with Construction, Dispatch, Warehouse, Engineering and Care operations to ensure optimal customer experience. Coordinate and communicate with field operations management on process and procedural improvement opportunities. Provide reports to field operations management on activity and results. Responsible for the hiring, training, development and performance management of staff. MAJOR JOB DUTIES AND RESPONSIBILITIES - Actively and consistently supports all efforts to simplify and enhance the customer experience. Manages all technical operations at the system level to maintain the integrity of the network and assures quality and consistenc...Field Service, Manager, Field, Operations, Customer Experience, Technical Support, Business Services