Job Details

Service Coordinator

  2025-11-04     Metro Building Services LLC     Hammond,LA  
Description:

Metro BuildingServices, headquartered in Mississippi with locations in Louisiana, MetroMechanical, is a full-service commercial HVAC/Mechanical systems provider thatoffers Design, Fabrication, Installation, Service, and Maintenance for HVAC,Plumbing, and Building Automation.

We are looking fora Service Coordinator to join our Hammond, LA team!

Main Responsibilities:

  • Greet all visitors courteously, determining their needs and directing them to the proper departments.
  • Dispatch service technicians and schedule team labor for maintenances and/or repairs.
  • Gather required service work order information to include but not limited to: Customer information such as company name, contact name, address, and phone number; Equipment/unit information; Requested repair, complaint, and/or failure.
  • Gather details such as operating conditions at the time the complaint/failure occurred.
  • Process work orders from beginning to final review to include verbiage and tool/misc./part changes.
  • Provide administrative support to team members as needed.
  • Assist and support other team members when needed or in their absence.
  • Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and co-workers.
  • Maintain company confidentiality.
  • Attend and participate in all meetings, training, and activities as required.
  • Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency.
Preferred Experience:
  • At least 2 years of experience in the HVAC industry, preferably in dispatching or equivalent.
  • At least 1 year of customer serviceexperience.

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