Job Details

Job Overview

TE Connectivitys Customer Quality Reliability Engineer Manager is responsible for leading a team of engineers in North America to ensure product quality, reliability, and continuous improvement across the organization. This role involves overseeing strategic customer accounts quality and is responsible for ensuring that TE provides exceptional customer experience for the Digital Data Network (DDN) business unit within TE. The DDN BU interacts with customers like Google, NVIDIA, Intel, etc. This includes carrying out strategies to improve the overall customer experience by partnering closely with sales, engineering, and operations. A key aspect of this position is to establish a real time view of the customers experience to proactively monitor and support our key customer accounts, resolve quality problems in a timely manner, drive continual improvement, improve customer quality scorecards, and minimize the cost of poor quality by fulfilling customer requirements, being responsive, and building strong customer relationships. This position will report to the Manager of Global Quality Strategic Customer Accounts for the DDN business unit.