Job Details

Great employees are essential to maintaining the confidence our customers place in us. FGB believes that our employees are our greatest asset as demonstrated in their professionalism and dedication. We encourage open communication and strive to cultivate an environment in which our employees will contribute new ideas and innovations that will help us excel. As we grow, we want YOU to join our team to help fulfill our mission of serving the banking needs in our local communities.

Our full-time employees are eligible for amazing benefits including medical, dental, vision, and basic life/AD&D insurance, prescription drug benefits, long term disability, and salary continuance (short-term disability). In addition, they get paid holidays, paid vacation and sick leave, a tuition reimbursement program, 401k, section 125 cafeteria plan, and the opportunity to earn FGB stock grants. Apply today to enjoy these benefits and more!

Position Summary

The ATM Supervisor will be responsible for the ongoing activities of the ATM department and will oversee the daily professional, technical, supervisory, and production aspects of the department. The ATM Operations supervisor will provide technical guidance to staff and will assist the Operations SVP with fulfilling compliance and risk management responsibilities within assigned areas of responsibility.

Essential Duties and Responsibilities

1. Responsible for supervising and maintaining efficient ATM & ITM balancing procedures.
2. Responsible for supervising the balancing of all internal accounts/GL's related to ATM & ITM cash. Troubleshoot when necessary and work with other team members/departments to reconcile in a timely manner.
3. Oversee all balancing/reconciliations worked by ATM staff.
4. Will ensure training documents/reference materials are up to date.
5. Responsible for ensuring debit card disputes are properly processed.
6. Ensuring bank card stock is within thresholds.
7. Ensures cash is ordered on time for Loomis deliveries; verifies Loomis deliveries are accurate.
8. Will assist the Operations SVP in developing and implementing department processes and policies.
9. Collaborate with ATM staff to help optimize overall ATM operations.
10. Serve as a subject matter expert on ATM operations, providing guidance and support to internal teams.
11. Work with direct reports on establishing performance objectives.
12. Ensures that file processing is performed at designated intervals to guarantee that customers are not negatively impacted.
13. Ensures that Reg E policies are being followed.
14. Monitors and orders debit card stock when needed.
15. Adhere to the BSA Policy and all other Bank Policies.
16. Other duties and responsibilities as assigned by manager.

Minimum Qualifications (Education, Experience, Skills)

• 5 years of banking experience preferred.
• 2+ years of experience in ATM/ITM or cash operations preferred.
• Experience with Reg E & consumer disputes necessary.
• Previous supervisor or equivalent experience preferred.
• Ability to demonstrate attention to detail, organization, and time-management skills.
• Must possess strong customer service skills.
• Must be able to multitask and apply a sense of urgency in tasks being performed.
• Must demonstrate strong problem-solving skills.
• Proficient in Microsoft Office.
• Excellent written and verbal communication skills.
• Ability to prioritize and work independently in a multitask environment.
• Ability to lead a team, generate enthusiasm for the bank and to create an environment in which employees are focused on high-quality customer service

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually quiet/moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.