Job Details

Must be available on Saturdays. Closed on Sundays.
Works to personally implement the Winning Hearts Every Day Restaurant Customer Care Strategy, which includes:
Ensuring Operational Excellence in the following areas by
* Following Chick-fil-A standards, recipes, and systems
* Adhering to food safety standards and organizational safety standards for a specific area and position
* Seeking excellence in food quality
* Working toward a standard of excellence in order accuracy and a sense of urgency for a specific area and position
* Holding oneself accountable for thinking Customer First
* Going above and beyond to keep the Restaurant clean, safe, and refreshing both inside and outside and understands how that affects the customer
* Seeking excellence in customer experience
Demonstrating and teaching 2nd Mile Service by:
* Seeks to understand how their role in the Heart of House affects 2nd Mile Service in the Front of House
* Making it Personal by showing each other kindness, optimism, and teamwork
* Being Proactive by actively taking care of and being a good steward of equipment, resources, and people in the Heart of House and by intentionally setting the next shift up for success
* Being Generous by going above and beyond to make sure Customers enjoy their food
Upholding a standard of Attentive & Friendly Team Members by:
* Paying attention to details and considering Customer impacts and impressions
* Delivering Core 4 in each customer interaction
* Recovering quickly when a customer has had an unsatisfactory experience
Embrace leading and caring for oneself, each other, and the Restaurant by:
* Demonstrating and upholding Chick-fil-A Covington Highway 21 Values:
* Teamwork: Fostering trust, cooperation, and strong relationships within the team to achieve shared goals while creating a fun environment.
* Optimism: Choosing to lead with a positive attitude even in challenging circumstances and to have a positive influence on others.
* Kindness: Being friendly, considerate and genuine towards others and yourself while having a deep appreciation for other individuals and their contributions.
* Stewardship: Committing to uphold the highest standards in all aspects of work and being a good steward of the Brand that has been entrusted to us.
* Growth: Having strong self-awareness and embracing change with a mindset focused on constant improvement and personal development.
This role requires team members to have the following skills;
* Have self-awareness in how our actions can affect customer and teammates
* Choose a positive attitude in all expected and unexpected situations
* Assume that others have good intentions and not place blame
* Learn to understand and regulate your own emotions to relieve stress
Specifically, team members should
* Follow handbook policies
* Follow Chick-fil-A recipes and procedures and strive for quality and accuracy of work
* Engage with customers and team using Winning Hearts Every Day strategy expectations
* Reliably attend shift on time and is prepared to serve
* Take care of Cash, Equipment, Products and Premise
* Be friendly, considerate and genuine toward guests and teammates
* Put in the effort to get to know your teammates
* Creates genuine interactions by utilizing CORE 4, HEARD Model, and Language of Hospitality
* Be aware of organization's goals and how you contribute to those
* Proactively communicate with other team members in daily operations
* Utilize and actively checks communication channels
* Proactively communicate issues to leadership team as they arise
* Look for ways to continuously grow in their ability to be a team player, support the Restaurant brand and values, and work to increase their contribution to the Restaurant
* Learn from mistakes and encourage others to as well
* Ask for feedback and guidance from Leaders to build skills
* Pursue personal excellence
* Be open minded to changes made by the leadership team
* Be flexible with roles and tasks
Starting pay is $11.50+/hour for Part-time and $14.50+/hour for Full-time.
Benefits for Full-Time Team Members include;
* One free employee meal each shift
* Pay $300 towards Monthly Health Insurance Premium (after six months)
* Provide access to 401K (after one year)
* Paid time off (PTO) of 40 hours after 1 year
Most Chick-fil-A Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.