Job Details

Regional Operations Specialist Austin, Texas (Remote)

Do you love tinkering with tech, troubleshooting on the fly, and making systems run smoother than a well-oiled machine? Then it's time to join Western Union as a Regional Operations Specialist!

Western Union powers your pursuit.

As an Operations Specialist, you'll be the go-to guru for our tech needs. From optimizing business software to keeping our Agents operating top-notch, you'll ensure everything runs like clockwork, with a dash of innovation and urgency.

Role Responsibilities

• As an Operations Specialist, you'll be the go-to guru for our tech needs.
• From optimizing business applications, products and services to making sure to protect the business on a day to day.
• Tech Operations Master: Keep our business tools (WUPOS, Prepaid, Peripherals etc.) running like a dream, ensuring our sales team stay productive and happy.
• Data & System analytics support by observing trends when implementing new tech and products/solutions.
• Tech Support Hero: Solve day-to-day technical hiccups, whether it's software woes or hardware failures.
• Front-End Fun: Help with basic hardware and system troubleshooting.

Role Requirements

• Bachelor's degree and/or equivalent job experience are acceptable.
• Tech-Savvy: You're great with IT systems, cloud solutions, networking, and web hosting.
• Software Wizard: You know your way around business tools like Power BI, ARC+, Snowflake, ServiceNow, SPLUNK and you can troubleshoot without breaking a sweat.
• Customer service skills: You work well with clients and have great communication skills.
• Quick Study: New tech doesn't intimidate you.
• You love learning and mastering new tools.
• Bilingual in English and Spanish highly preferred. Fluency in English is required.
• Bilingual/bi-cultural experience is highly desired.
• Travel anticipated approximately 20-30%.
• Valid Driver's License and a reliable vehicle are required as this position requires regular travel within a defined territory.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union.

Salary

The base salary range is $65,000 80,000 USD per year. Total on target compensation includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Your US specific benefits include:

• Flexible Time off
• Medical, Dental and Life Insurance
• Parental Leave
• Global Adoption Assistance
• 401K plan

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.