Job Details

Great employees are essential to maintaining the confidence our customers place in us. FGB believes that our employees are our greatest asset as demonstrated in their professionalism and dedication. We encourage open communication and strive to cultivate an environment in which our employees will contribute new ideas and innovations that will help us excel. As we grow, we want YOU to join our team to help fulfill our mission of serving the banking needs in our local communities.

Our full-time employees are eligible for amazing benefits including medical, dental, vision, and basic life/AD&D insurance, prescription drug benefits, long term disability, and salary continuance (short-term disability). In addition, they get paid holidays, paid vacation and sick leave, a tuition reimbursement program, 401k, section 125 cafeteria plan, and the opportunity to earn FGB stock grants. Apply today to enjoy these benefits and more!

Position Summary

The ATM-ITM Specialist is responsible for operating and servicing the company's network of Automated Teller Machines (ATMs) and Interactive Teller Machines (ITMs).

Essential Duties and Responsibilities

1. Oversee the daily accounts settlement of the company's ATM/ITM system.
2. Ensure the proper installation, servicing, and maintenance of the ATM network; provide technical support to service and maintenance staff.
3. Prepare periodic reports for senior management regarding the utilization and performance of the ATM/ITM network.
4. Analyze the need for expansion of the ATM network; make recommendations to EFT Services Manager.
5. Keep informed of the latest developments in ATM networks and systems.
6. Maintain and responsible for the Start Card / Instant Issue Debit Card Program.
7. Perform ATM and ITM balancing.
8. Monitor, review, and correct ITM discrepancies or errors.
9. Provide support to branches and other associates as it pertains to ATMs and ITMs.
10. Assist with testing for new units installed.
11. Consolidate and verify Debit Card Applications received.
12. Utilize the Reg E Dispute Software, responsible for processing all Debit Card Disputes.
13. Review various reports to identify potential fraud on debit cards and take appropriate steps to mitigate fraud losses.
14. Work compromised Debit Card Alerts.
15. Perform end of day ATM/ITM Posting File upload to core processor.
16. Adhere to the BSA Policy and all other Bank Policies.
17. Other duties and responsibilities as may be assigned by supervisor.

Minimum Qualifications (Education, Experience, Skills)

• High school diploma or GED required.
• Associates degree or higher preferred.
• ATM/ITM Operational experience preferred.
• Good organizational and interpersonal skills are preferred.
• Knowledge of Micro Soft solutions (excel and word) required.
• Basic knowledge of computers is preferred.
• Knowledge of Regulation E and ability to adhere to requirements.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.