Job Details

Representative Customer Service at Wesco

Base Pay Range

$18.19/hr $22.73/hr

Job Description

As a Customer Service Representative, you will respond to customer inquiries by telephone, e?mail and/or walk?ins to provide inquiry or problem resolution. You will resolve mostly routine and some non?routine, more complex problems and communicate the solution or requested information to the customer. You will analyze a customers service needs and refer to other service or technical departments for follow?up as needed.

Responsibilities

• Support the customer base by answering questions, concerns, account inquiries and handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Provide backup support to the sales counter with walk?in and telephone inquiries.

Qualifications

• High School degree or equivalent required.
• Associates degree (U.S. preferred).
• 24 years of relevant experience.
• Solid interpersonal skills that allow you to work effectively in a diverse working environment.
• Effective verbal and written communication skills.
• Ability to work well under pressure.
• Strong attention to detail.
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Computer literate, including effective working skills of MS Word, Excel, and e?mail.

Compensation Details

$18.19 $22.73 per hour. Offer amounts may vary based on geographic location, education, experience, qualifications, shift, and any applicable collective bargaining agreements. Eligible positions may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. Wesco also offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans.

About the Team

At Wesco, we build, connect, power, and protect the world. As a leading provider of business?to?business distribution, logistics services, and supply chain solutions, we create a world that you can depend on. Our companys greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings.

Seniority Level

Entry level

Employment Type

Full?time

Job Function

Other

Equal Employment Opportunity Statement

Wesco International, Inc., including its subsidiaries and affiliates (Wesco) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. U.S. applicants only, we are an Equal Opportunity Employer. Los Angeles Unincorporated County candidates only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.