Job Details

As a Customer Service Representative, you will respond to customer inquiries by telephone, e?mail and/or walk?ins to provide inquiry or problem resolution. You will resolve mostly routine and some non?routine, more complex problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back?up support to sales counter with walk?in and telephone inquiries.

Qualifications

• High School Degree or Equivalent required
• Associates Degree U.S. preferred
• 2?4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e?mail