Job Details

Job Description:
Client is partnering with the Department of Public Safety (DPS) and is seeking one full-time Business Analyst to work in the Fiscal and Administrative Services Division to support the implementation of the Electronic Document Management System (EDMS). The resource will involve collaboration across all DPS divisions to ensure successful deployment and adoption of the solution.

At a high level, the resource will serve as a lead analyst and integration coordinator for the EDMS initiative, responsible for guiding requirements discovery, process analysis, and integration delivery. The resource will facilitate stakeholder pre-discovery sessions, document current- and future-state processes, and ensure business requirements are fully captured and aligned with DPS needs, including identifying gaps for future phases. The resource will manage and coordinate all integration-related activities, developing detailed specifications and strategies for programs, and working closely with the vendors to ensure successful execution. Additionally, the resource will support testing and validation through the development of test scenarios and facilitation of UAT, while contributing to overall project planning by helping create test, communication, training, and deployment plans to support a successful implementation.

Job Duties and Responsibilities will include but are not limited to the following:

Requirements Gathering & Analysis

• Lead pre-discovery sessions with DPS stakeholders to review each process and form.
• Analyze and document current-state workflows for all identified processes and forms.
• Work closely with the vendor to validate and document future-state processes, ensuring they meet DPS requirements.
• Capture and document additional requirements not addressed by the EDMS project for future consideration.

Integration Design & Management

• Coordinate and fulfill configuration and data requests from the vendor for each process/form.
• Develop detailed integration specifications for SWIFT and SEMA4, covering both inbound and outbound transactions.
• Collaborate on the creation of an integration strategy and project schedule, ensuring alignment with overall objectives.
• Oversee integration activities in partnership with internal departments to ensure seamless execution.
• Define and document data elements, success/failure criteria, and exception handling for all integrations.

Testing & Validation

• Design and document high-level test scenarios for integrations, including success and failure paths.
• Facilitate User Acceptance Testing (UAT) for forms, processes, and integrations, ensuring stakeholder sign-off.

Project Planning & Support

• Assist in developing comprehensive project plans, including: Test Plan, Communication Plan, Training Plan, and Deployment Plan
• Present complex information clearly and concisely.
• Translate technical concepts for non-technical stakeholders.
• Understand and articulate complex business processes.
• Provide knowledge transfer

Minimum Qualifications (must meet all):

• Minimum of 8 years in an IT Business Analyst role.
• At least two (2) long-term engagements (one year or more) in a Business Analyst capacity.
• Demonstrated experience with enterprise-level solutions and business process improvement initiatives.
• Proven experience to lead requirements gathering for complex IT projects in fast-paced environments with multiple stakeholders and business functions.
• Analytical & Problem-Solving Skills
• Expertise in:

• Gap analysis and opportunity identification.
• Problem definition and root cause analysis.
• Information gathering and research.
• Alternatives evaluation and creative solution development.
• Implementation of effective resolutions.
• Strong Communication & Interpersonal Skills
• Demonstrated success in:

• Collaborating with cross-functional teams.
• Building strong relationships across all levels, including senior leadership.
• Managing competing priorities and navigating conflicting interests across business units.
• Advanced knowledge of Quality Assurance (QA) principles and practices and Project Management (PM) methodologies.

Desired Skills:

• Possession of a Business Analyst Certification (e.g., IIBA CBAP or equivalent) is preferred.