Job Details

About Company:

We're officially a Great Place To Work®! We've always believed that supporting our team is just as important as supporting our patients. Now, we're proud to share that we've earned Great Place To Work® Certification - based entirely on feedback from our own employees. Read more here:

This certification reflects the culture we've worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership. At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being. At Bradford Health Services, we don't just invest in our patients-we invest in our people.

• Medical Coverage - Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits
• Expanded Coverage - Options for domestic partners and a wider network of in-network providers
• Mental Health Support - Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching
• Voluntary Coverages - Pet insurance, home and auto insurance, family legal services, and more
• Student Loan Repayment - Available for nurses and therapists
• Retirement Benefits - 401(k) plan through Voya to help employees plan for the future
• Generous PTO - A robust paid time off policy to support work-life balance
• Voluntary Benefits for Part-Time Employees - Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week

Job Title: Clinic Receptionist

Location: EVOLVE Addiction Treatment - Knoxville, TN

Reports To: Facility CEO

Job Type: Full-Time, Non-Exempt

Evolve Addiction Treatment programs meet each individual where they are, providing compassionate, evidence-based care that addresses substance use disorders and prepares patients for long-term success. Whether through counseling, peer support, medication-assisted treatment (MAT), or gender-specific programs, we offer a holistic approach to healing that encompasses the mind, body, and spirit.

We are looking to add a Clinic Receptionist to our growing team who will serve as the first point of contact for clients, visitors and employees, playing a crucial role in creating a welcoming and professional environment. This position is responsible for managing multi-line phone systems efficiently and ensuring calls, clients and personnel are directed appropriately. Ultimately, this role contributes significantly to the overall efficiency and positive image of the organization through excellent communication and organizational skills.

Minimum Qualifications

• High school diploma or equivalent
• Proven experience handling multi-line phone systems and receptionist duties
• Professional communication skills
• Basic knowledge of office equipment such as copy machines and fax machines
• Ability to perform general administrative and office duties efficiently

Preferred Qualifications

• Previous experience in a corporate or professional office environment
• Familiarity with basic computer applications (e.g., Microsoft Office Suite)
• Customer service training or certification
• Experience in a substance abuse recovery program

Responsibilities

• Answer and manage multiple phone lines using a multi-phone system, ensuring calls are routed correctly and messages are accurately recorded
• Greet clients, employees and visitors professionally, providing assistance and directing them to the appropriate personnel or departments
• Perform general office duties including filing, copying and maintaining office supplies and equipment
• Maintain a clean and organized reception area to create a professional and inviting atmosphere
• Assist administrative staff as needed

Skills

The required skills such as managing multi-line phone systems and demonstrating excellent phone etiquette are essential for handling incoming calls professionally and efficiently. Receptionist duties and general administrative skills are applied daily to organize office operations, manage appointments, and support staff needs. Proficiency with copy machines and other office equipment ensures smooth handling of document-related tasks. Greeting clients with a friendly and professional demeanor helps establish a positive first impression and fosters strong client relationships.

Monday - Friday, 7:30AM - 4:00PM