Job Details

Business Development Center (BDC) Representative

Location: Northshore Toyota
Department: Service
Position Summary

The Business Development Center (BDC) Representative is responsible for managing all incoming service calls, building strong customer relationships, and scheduling service appointments for our Service Associates. This role is essential to delivering an exceptional customer experience and supporting the overall efficiency of the service department.

The BDC Representative works closely with the BDC Manager, Service Associates, Service Manager, support staff, and customers on a daily basis.
Key Responsibilities

• Answer and manage inbound service phone calls in a professional and friendly manner
• Identify customer needs and schedule appropriate service appointments
• Make outbound phone calls to follow up on leads and appointment opportunities
• Address all customer concerns prior to the appointment, including cost estimates, warranty coverage, and expected service duration
• Confirm appointments with customers prior to their scheduled visit
• Accurately document customer interactions and maintain organized records

Qualifications & Requirements

• High school diploma or equivalent (GED)
• Excellent verbal, written, and interpersonal communication skills
• Strong background in customer service, sales, or telemarketing
• Computer literate with strong organizational and follow-up skills
• Ability to read, understand, and follow instructions
• Strong problem-solving abilities

Education and/or Experience

• High School Diploma or GED required
• One to two years of related experience and/or training preferred
• Equivalent combination of education and experience will be considered

Benefits

• Medical Insurance
• Health Savings Account (HSA)
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Supplemental Life Insurance
• Short-Term Disability
• Long-Term Disability
• Accident Insurance
• Critical Illness Insurance
• Cancer Insurance

About Us

Welcome to Northshore Toyota!

We are always looking for motivated, talented individuals who want a rewarding and challenging career in the automotive industry. We offer a supportive work environment, excellent benefits, and opportunities for growth across sales, service, and management.

If you take pride in delivering outstanding customer service, strive for excellence, and want more than the ordinary routine job-we want to hear from you.

Apply today and join the Northshore Toyota team!