Job Details

Great employees are essential to maintaining the confidence our customers place in us. FGB believes that our employees are our greatest asset as demonstrated in their professionalism and dedication. We encourage open communication and strive to cultivate an environment in which our employees will contribute new ideas and innovations that will help us excel. As we grow, we want YOU to join our team to help fulfill our mission of serving the banking needs in our local communities.

Our full-time employees are eligible for amazing benefits including medical, dental, vision, and basic life/AD&D insurance, prescription drug benefits, long term disability, and salary continuance (short-term disability). In addition, they get paid holidays, paid vacation and sick leave, a tuition reimbursement program, 401k, section 125 cafeteria plan, and the opportunity to earn FGB stock grants. Apply today to enjoy these benefits and more!

Position Summary:

The Resource Specialist is a key member of the banking team responsible for managing daily teller operations, providing exceptional customer service, and overseeing the branch's cash handling activities. Additionally, the Resource Specialist is expected to assume the responsibilities of the branch manager when they are absent, ensuring smooth operations and a positive customer experience.

Essential Duties and Responsibilities

1. Team Leadership & Support

1. 1. Supervise assigned tellers; contribute to performance evaluations.
   2. Collaborate with Branch Manager to create staffing schedules and lead staff meetings as needed.
   3. Delegate tasks to optimize branch efficiency and maintain a professional work environment.

2. Cash Handling & Balancing

1. 1. Ensure daily balancing of teller cash drawers and accurate preparation of balance sheets.
   2. Investigate discrepancies and report immediately to the Branch Manager.
   3. Reconcile teller totals with the General Ledger and follow procedures when out of balance.
   4. Oversee ATM balancing and cassette preparation under dual control.

3. Security & Compliance

1. 1. Secure all negotiable items and confidential records daily.
   2. Open night depository under dual control.
   3. Conduct unannounced cash audits and report exceptions.
   4. Ensure robbery packets are accessible and current.
   5. Transition to offline procedures during emergencies or power outages.

4. Vault Management

1. 1. Balance vault daily (unless under dual control).
   2. Buy/sell cash with tellers and monitor cash levels.
   3. Order and ship currency as needed.
   4. Maintain monthly cash balances and audit records.
   5. Verify deposits and endorsements.

5. Branch Management (In Absence of Branch Manager)

1. 1. Make decisions aligned with bank policies and goals.
   2. Address employee concerns and disciplinary issues in coordination with the Branch Manager.
   3. Collaborate with department heads and senior management.
   4. Ensure seamless branch operations.

6. Customer Service & Transactions

1. 1. Verify identification and account balances before cashing checks.
   2. Process transactions and issue receipts.
   3. Balance cash and checks at shift end.
   4. Prepare official checks and provide overrides.
   5. Explain bank products and fees to customers.
   6. Make monthly product/service referrals.
   7. Report suspicious activity and follow robbery procedures.

7. Additional Duties

1. 1. Substitute during breaks and assist with safe deposit box access and ATM guidance.
   2. Monitor employee goal progress.
   3. Maintain own cash drawer and fulfill teller responsibilities.
   4. Comply with BSA/AML and all bank policies.
   5. Perform other duties as assigned.

Minimum Qualifications (Education, Experience, Skills):

• High school diploma or equivalent required
• 2 years of Teller or equivalent role experience required, or 1 year of Relationship Banker experience with First Guaranty Bank required.
• 1 year of cash handling experience required.
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Proficiency in basic computer applications and banking systems.
• Detail-oriented with strong organizational skills.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.