Job Details

About the job Customer Support & Experience Associate (Remote)

We're looking for a Customer Support & Experience Associate who genuinely enjoys helping people and delivering thoughtful, reliable service. In this role, you'll be the first point of contact for our customers-answering questions, resolving requests, and ensuring every interaction feels professional, supportive, and seamless.

This is a fully remote position designed for individuals who value flexibility and meaningful work. Its an excellent opportunity for those transitioning careers, returning to the workforce, or seeking a customer-focused role that fits alongside other life commitments. No prior industry experience is required-comprehensive training and ongoing support are provided.

What You'll Do

Respond to customer inquiries via email, phone, and messaging platforms

Provide friendly, accurate, and timely support tailored to customer needs

Assist with coordinating service requests and next steps

Track and update customer information with strong attention to detail

Follow up to ensure questions are fully resolved and customers feel supported

Use internal systems and tools to manage daily support tasks

What Were Looking For

• Strong communication and active listening skills
• A customer-first mindset with a professional, friendly approach
• Organized, dependable, and detail-oriented
• Comfortable working independently in a remote environment
• Willingness to learn new systems and workflows
• Experience in customer service, call centers, hospitality, retail, or administrative support is helpful-but not required

What We Offer

• Fully remote work environment
• Flexible scheduling based on availability
• Structured onboarding and training
• Ongoing support and access to resources
• Opportunities to build long-term customer service and communication skills

Schedule

Flexible - based on your availability

Why This Role Matters

This role provides the opportunity to build valuable customer service experience while maintaining the flexibility needed to support your personal and professional priorities. You'll be part of a supportive remote team where quality service, reliability, and genuine human connection truly matter.