Job Details

The role of a 911 Communication Telecommunicator ispivotal in managing both emergency and non-emergency calls for service.Telecommunicators are responsible for dispatching police, fire, and emergencymedical services, making it a high-stress position that requiresprofessionalism and dedication. Operators handle various calls from the publicconcerning law enforcement, fire emergencies, medical crises, and after-hoursutility issues. They must make swift, precise decisions that can greatly affectpublic safety outcomes. Furthermore, teamwork is essential, as operators areexpected to assist colleagues during less busy times or when handlinglower-priority tasks. This essential role often requires operators to workduring natural disasters, such as hurricanes or other significant events.

Essential Functions:

The followingoutlines the primary duties, responsibilities, and required skills for aTelecommunicator:
• Performdata entry and retrieval using multiple law enforcement computer systems.
• Maintainup-to-date knowledge of applicable laws and regulations.
• Upholdstrict confidentiality concerning any information acquired during employment.
• Respondappropriately under the pressure of life-and-death situations.
• Demonstratestrong verbal and written communication skills.
• Workrotating shifts, including evenings, nights, weekends, and holidays; beavailable for extended shifts, emergency callouts, and on-call situations whenneeded.
• Efficiently assess and prioritize multiple tasks.
• Operatea telephone and radio console to handle emergency and non-emergency servicesand complaints.

Requirements:

- High school diploma from an accredited school or GED equivalent.

- Must be a U.S. citizen.

- Be at least 18 years of age.

- Able to work rotating 12-hour shift assignments, including holidays, weekends, and declared state of emergency events.

- Must pass a thorough background screening, polygraph examination, and drug screen.

Special Requirements:

To ensure competency, each operator must complete andpass a computer-based assessment that evaluates the following areas:

Decision-making: The ability to make quick, accuratedecisions in emergency situations.

Data Entry MT: Skill in accurately hearing and recordinginformation.

Call Summarization: Proficiency in listening, understanding, and succinctly summarizinginformation.

Memory Recall and Numeric): Capability to learn and recall relevantinformation.

Prioritization: The skill to identify and differentiatebetween immediate assistance needs.

Spelling: Ademonstrated proficiency in spelling.

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