Job Details

Key Responsibilities

• Customer Service: Deliver exceptional customer service by adhering to Lowe's policies and procedures. Build strong relationships with vendors to ensure merchandising resets are completed to specifications.
• Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedules, and needs (e.g., materials, supplies).
• Analyze metrics and provide constructive feedback on project execution and service to leadership.
• Engage with customers as opportunities arise, assisting them in locating, demonstrating, selecting, and loading merchandise.
• Listen to inquiries and respond knowledgeably to customer and employee questions, offering guidance through the store as needed.
• Show appreciation to customers, providing information on stock, special orders, warranties, and feature benefits.
• In-stock Management: Implement merchandising standards by moving or replacing beams and grids, rotating stock, and constructing displays as per instructions.
• Identify damaged products, removing them and completing necessary documentation.
• Verify buyback items and ensure preparation for shipping.
• Order replacements for damaged or missing signage and displays according to merchandising standards.
• Ensure visibility and clarity of product pricing, resolving any issues with pricing labels.
• Update wayfinding and product location signage to ensure accuracy throughout the store.
• Stage clearance and damaged merchandise with store leadership for quick sale.
• Sort products in bins and drawers to maintain organization.
• Assist in merchandising plants to standards.
• Store Cleanliness and Safety: Complete, document, and upload servicing details for merchandise resets and maintenance assignments.
• Maintain safe displays and report any necessary repairs.
• Conduct regular clean-up of trash and debris, ensuring compliance with housekeeping standards.
• Report maintenance issues, such as burnt-out lights, promptly.
• Adhere to safety requirements in daily activities, conducting safety reviews, and keeping work areas clear.
• Equipment Operation: Operate store equipment as required, including Zebra phones and other necessary tools.
• Maintain point-of-sale signage and audit pricing labels to ensure accuracy, following state-specific guidelines.

Become a valued member of the Lowe's team and experience a fulfilling employment opportunity. We encourage applicants who meet our qualifications to apply.