Job Details

*This is a hybrid position. Please do not apply unless you are local to our office in Lansdale, PA.*

About Keystone Technologies:

Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy."

Who We Are:

We're not your typical lighting company - and we like it that way. At Keystone, we move fast, think big, and challenge the status quo to deliver on our promise of Light Made Easy®. Our team thrives on new ideas, supports one another, aims high, works hard, and laughs often. And we always put people first - whether that's our customers, partners, or each other. If you're passionate about growing, collaborating, and making a difference, you'll feel right at home here.

Our Core Values

• Wow Customers: Every interaction is an opportunity to show how much we care and appreciate all our customers, internal and external, so we create unique experiences that go above and beyond their expectations.

• Grow Passionately: We embrace growth through creativity, curiosity, and an eagerness to learn. Our work isn't just about achieving more; it's about evolving personally and professionally, transforming at every opportunity.

• Do Right: It's not just good ethics to do the right thing; it's good business. We uphold the highest integrity, and we do the right thing even when it's hard. Why? Because trust is our most important currency.

• Value People: We come from a range of backgrounds, affiliations, and experiences. We honor everybody's story and build lifelong relationships, whether with colleagues, customers, or partners, because to reach our fullest potential means empowering people to thrive.

• Challenge Convention: We refuse to blindly accept the status quo. With agility, courage, and tenacity, we continuously improve - asking tough questions, looking beyond surfaces, and not stopping to rest on our accomplishments.

What we offer:

Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.

The Opportunity:

The Field Support Technician will be the primary contact for field service needs, providing both remote and on-site support, including product commissioning, troubleshooting, and audits for lighting projects. This role involves growing Keystone's field service capabilities, managing advanced RMA cases, and maintaining strong customer relationships. This position will also train members of the sales teams, customers, and product development team members on products and services.

Your Impact:

• Act as a primary point of contact for field service needs

• Perform remote and on-site support, including product commissioning, troubleshooting, audits, and other services required to ensure smooth execution of all stages of lighting projects

• Grow Keystone's field services capabilities

• Manage resolution of advanced RMA cases which need technical investigation

• Support key customer relationships, navigating sensitive situations to identify and execute solutions to make sure all parties are satisfied

• Educate and train sales, customers, and less technically experienced product development team members on our products and services

• Develop and maintain training programs for Product Support to establish good practices and strong troubleshooting skills for the support team

• Provide wiring and troubleshooting support for the production team, and development and maintain processes and support documentation

• Provide application support for unique sales field requests aiding in the development of customer relationships
• Occasional travel to tradeshows and jobsites

• Potentially assist with sales/marketing display construction and maintenance

What you bring:

• Associate's Degree in Engineering or related field required

• Relevant experience in product development and/or field support
• Demonstrated understanding of electrical and lighting technology fundamentals
• Experienced with technical troubleshooting to root cause
• Expertise in Quality management and Lean principles
• Excellent verbal and written communicator with a high attention to detail
• Highly proficient with Microsoft Office Suite
• Time management and prioritization skills
• Eager and able to learn every day and are a positive team-player
• Ability to coordinate across multiple parties throughout the day while maintaining a positive communication style and record of all interactions
• Uphold and implement Keystone's Core Values, consistently aligning actions and decisions that reflect the core principles

Please note that we do not accept unsolicited resumes from recruiters or employment agencies.