Job Details

Director Sales Operations

Encore is growing, and with that growth comes increased complexity in how we sell, forecast, and support our customers. The Director Sales Operations will play a central role in bringing structure to that complexity. This role exists to enable the sales organization to perform at a high level by aligning processes, data, tools, and strategy so that sales leaders and sellers can focus on what they do best, building relationships and driving revenue.

In this position, you will own the sales operating framework for the company. You will design and refine how opportunities move through the funnel, how performance is measured, and how insights are shared with leadership. You will be responsible for creating clear, consistent ways of working that support accurate forecasting, informed decision making, and disciplined execution across regions and lines of business.

You will work closely with the EVP of Sales, regional sales leaders, Finance, Operations, and other key partners to connect day-to-day activities with long term goals. That includes turning data into practical guidance, identifying risks and opportunities early, and helping ensure resourcing, targets, and strategies are aligned.

This is a highly visible, impact-driven role suited for someone who is comfortable operating at both the strategic and tactical levels, and who takes pride in building systems that elevate the performance of an entire commercial organization.

Key Responsibilities

You act as architect, traffic controller, and translator for the sales organization, making sure processes, data, and people all point in the same direction. You shape how opportunities move through the funnel, how performance is measured, and how tools actually get used in the field, not just in slide decks. From process design and analytics to forecasting, enablement, and cross functional alignment, your core responsibilities include:

Process Optimization

• Design, implement, and refine sales processes that enhance efficiency and reduce friction in daily operations.
• Map how opportunities move from lead to close and simplify steps where it makes sense to do so.
• Identify manual, repetitive tasks and work to streamline or automate them, so sales teams have more time for customer-facing activities.

Data Management and Analytics

• Oversee the structure, quality, and stewardship of sales data used for reporting and decision making.
• Develop and maintain dashboards and reports that provide clear visibility into pipeline health, performance trends, win rates, and revenue forecasts.
• Provide data driven insights and recommendations that help sales and executive leadership address challenges and capitalize on opportunities.

Tools and Technology

• Take ownership of the core tools that support the sales organization, including the CRM and related sales enablement platforms.
• Ensure tools are configured in a way that aligns with sales processes and are practical for teams to use every day.
• Partner with IT and vendors to evaluate and implement new technologies when they add meaningful value.

Forecasting and Planning

• Collaborate with sales leadership to build accurate, bottom-up forecasts at representative, team, and regional levels.
• Support annual and quarterly planning, including territory design, coverage models, and performance targets.
• Connect forecast and pipeline trends to practical guidance on focus areas, resource needs, and strategic priorities.

Performance Monitoring

• Define and track key performance indicators for individuals, teams, and segments in partnership with sales leadership.
• Provide regular performance reporting and commentary that helps leaders understand what is working, what is at risk, and where to focus.
• Help ensure that goals, metrics, and reporting are aligned, so everyone is working from the same picture.

Sales Enablement and Deal Support

• Equip the sales organization with the training, resources, and guidance needed to improve productivity and deal quality.
• Support structured approaches to pricing, contract terms, and approvals through a clear deal support process.
• Partner on new hire onboarding and ongoing training related to sales process, tools, and field execution.

Cross Functional Collaboration

• Work closely with Operations, Marketing, Finance, HR, and other stakeholders to align go to market plans and shared initiatives.
• Ensure that sales strategies and processes are consistent with broader company objectives and financial targets.
• Represent the needs of the sales organization in cross-functional projects that affect how we serve and grow our customers.

What You Bring to the Table

• 10 to 15 years of experience in sales operations, revenue operations, data analysis, or a closely related field
• Proven experience supporting a B2B sales organization, ideally in a service-oriented, or route-based business
• Demonstrated success designing and improving sales processes that lead to measurable gains in efficiency, conversion, or retention
• Strong analytical skills, with experience building and interpreting dashboards and reports for senior leadership
• Proficiency with modern sales tools, including HubSpot for CRM and basic reporting, as well as common data or visualization tools
• Solid project management skills, including the ability to prioritize work, manage timelines, and drive cross functional initiatives to completion
• Excellent communication and interpersonal skills, with the ability to explain complex topics in straightforward language and build trust across departments
• Comfort working in a growing, fast-changing environment, with the ability to bring structure without overcomplicating how people work

What Will Make You Stand Out?

• You have experience in fire protection, construction, building services, or another recurring service-based industry.
• You have experience operating in a private equity-backed environment, including exposure to KPI driven operating models and value creation plans.
• You have direct involvement in supporting or designing sales compensation plans in partnership with Sales and Finance.
• You have hands-on experience with data visualization or business intelligence tools in addition to CRM reporting.
• You have a track record of building or scaling sales operations or revenue operations capabilities over time.

Beyond the Paycheck

At Encore, we're all about creating a culture where success is celebrated. We recognize that our work makes people's lives safer, and we reward those who contribute to our growth. Here's what you can expect:

• Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
• Purpose-Driven Work Environment : We believe in working smarter, not harder. You'll be part of a culture that values results, and we empower our team to focus on impactful work.
• Flexible Dress Code : Upon joining, you'll receive branded Encore swag, and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we'll dress up when the situation calls for it.
• People-Focused Culture : We know our greatest strength is our people. That's why we've built a culture that encourages experimentation, learning, and improving together. You'll have the space to share your ideas and help shape a company that is constantly growing.
• Tools for Success: Access to leading-edge web-based productivity tools.
• Health and Wellness : Comprehensive medical, dental, and vision coverage to keep you and your family healthy.
• Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
• Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.

EEO Statement

Encore Fire Protection is an Equal Opportunity Employer. Encore Fire Protection is an E-Verify Employer. As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.