Job Details

[Customer Service / Remote] - Anywhere in U.S. / $25+ per hour / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist at HealthMark Group, you will: Respond promptly and professionally to inbound phone calls and customer inquiries; Triage, document, prioritize, and escalate support tickets using Zendesk, ensuring timely follow-up and resolution; Troubleshoot user issues related to data transfers, network connectivity, and general product use; Provide clear guidance on product features, differences, and appropriate usage; Accurately record support interactions, resolutions, and recurring issues in internal knowledge basesHiring Immediately >>