Job Details

Remote Patient Transportation Coordinator

Are you passionate about delivering exceptional customer service? At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

If you have experience in retail, customer service, and/or data entry, we want to hear from you! We are hiring for remote positions in the following states: AL, AR, GA, ID, IA, KS, NC, OH, OK, PA, SC, TN, TX, and WV! Pay rate $11.50/hour.

Responsibilities:

• Consult with customers to understand their needs and determine the best option.
• Have excellent verbal communication skills
• Ability to adapt to different types of customers and use positive language to represent yourself and the Company
• Use excellent customer service skills to handle escalated customer interactions

Work Environment and Workspace:

• Dedicated home office workspace, ideally a separate room with its own door
• Adequate space to set up the workstation
• Ability to hardwire internet (direct connection to your router)
• Three power connections
• No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
• Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.

Preferred Skills:

• Minimum of 2 years customer service experience in a call center environment
• Experience supporting brand products and services
• Positive and professional demeanor
• Excellent written and verbal communication skills
• High school diploma required; college education preferred
• Experience with diagnosing and troubleshooting
• Familiarity with supporting consumer products and/or services.

Training:

• Product Training
• Systems Training
• Live Remote Training
• Dayshift Training
• 100% attendance required

Schedule:

• 8-hour shift
• Full-time only
• First Shift (mornings and afternoons)
• Second Shift (afternoons and evenings)
• Schedules will include a weekend shift
• Schedules are assigned in the interview process and will remain as your permanent schedule

Benefits:

• Health, dental, vision, and life insurance
• 401(k)
• Daily Pay
• Employee assistance program
• Gym membership subsidy
• Referral Program

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Ready to make a difference? Apply today and join a team that values your skills and contributions!