Job Details

Customer Service Representative - Banking (Student Loans & Deposit Accounts) | Hybrid | Salt Lake City, UT

Location: Salt Lake City, UT 84101

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Work Environment: Onsite first 90 days ? Hybrid (2 days onsite, 3 days remote)

About the Role

We are seeking a skilled and customer-focused Customer Service Representative to support a variety of banking services, including student loan inquiries, savings accounts, and general account servicing. This role involves assisting customers by phone, email, and written requests while ensuring accuracy, professionalism, and a high level of service.

You will collaborate with customers, financial institutions, internal teams, and business partners while researching, analyzing, verifying, and updating account information according to established guidelines.

Key Responsibilities

• Handle inbound customer calls regarding student loans, deposit products, and savings accounts

• Provide clear, accurate information about banking products and application processes

• Respond to customer inquiries via email and written correspondence

• Complete timely follow-ups on account-related issues

• Maintain and update customer accounts with accuracy

• Document and report any issues affecting customer satisfaction

• Utilize strong problem-solving skills to resolve customer needs

• Escalate complaints and exceptional service concerns appropriately

• Stay informed about competitor and comparable financial products

Skills & ExperienceRequired Skills

• Customer service

• Call center experience

Additional Competencies

• Banking or financial services experience (preferred)

• Strong communication and organizational skills

• High attention to detail

• Customer-oriented mindset

• Ability to work in a fast-paced, service-driven environment

Qualifications

• High School Diploma or equivalent

• Customer service and/or banking experience preferred

Work Environment

• First 90 days: Onsite training and performance evaluation

• After 90 days: Hybrid schedule (minimum 8 office days per month)

• Work hours: 8:00 AM-5:00 PM

• Pay Rate: $20/hour

• Longterm - Yes

• Benefits - Yes

Job Type & Location

This is a Contract to Hire position based out of Lehi, UT.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lehi,UT.

Application Deadline

This position is anticipated to close on Feb 27, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.