Job Details

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

Entrata's Background Verification Analyst is who we rely on to accurately execute the manual criminal review processes and develop expert knowledge of consumer rights and disputes. This person helps our clients understand and successfully utilize our software and screening report results. As part of our Resident Verify team, based in Lehi, UT, this role requires the ability to be a highly motivated, detail-oriented, fast worker, who is organized, with great soft skills, and can adhere to federal and state consumer reporting regulations.

*This is a hybrid position in Lehi, UT.

Responsibilities:

• Exercise accurately considerable judgment when reviewing criminal records of applicants to reduce the risk for our customers
• Become an expert in the screening software and understand Fair Credit Reporting Act (FCRA) regulations
• Successfully meet very strict deadlines regulated both by FCRA and our Service Level Agreements
• Be available to answer phone calls and emails both externally and internally
• Teach clients and consumers the next steps in the screening process
• Explain in detail the results of a screening report
• Review all open tasks and provide updates to clients and consumers as they are available
• Provide assistance to your peers and co-workers as needed
• Attend weekly training and team meetings

Minimum Qualifications:

• Must demonstrate high attention to detail while working at a fast pace
• Ability to learn processes and procedures quickly
• Excellent communication skills
• Ability to follow rules and regulations
• Maintain a professional attitude and be willing to work with others
• Be able to handle and de-escalate high-stress conversations over the phone
• A willingness to learn and be coached

Preferred Qualifications:

• Bachelor's degree
• Spanish speaking is a plus
• Experience working with sensitive information
• Experience having difficult conversations and telling people no
• Experience working in the multi-family housing industry

$15.05 - $23.08 an hour

This band covers the full base compensation range for this role. Your offer within this range will depend on factors like experience, skills, and internal equity.

Level - S2

Benefits:

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.

Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles.

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It's a great place to work! Will you join us?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.