Job Details

Job Description:

Pay Range: $15hr - $20hr

• The Claims / Consumer Associate is responsible for processing first-party property claims in accordance with client-specific program guidelines.
• This role includes evaluating coverage, making determinations, adjudicating settlements or denials within designated authority limits, and managing high volumes of claims while meeting quality and production standards.

• High school diploma or GED.
• One (1) year of general office experience or equivalent combination of education and experience.
• Willingness and ability to obtain required licensing as applicable.
• Strong organizational and analytical skills.
• Good written and verbal communication skills.
• PC proficiency, including Microsoft Office applications.
• bility to work in a team environment.
• bility to meet or exceed performance competencies.

• Experience processing or supporting first-party property or casualty claims preferred.
• Experience handling high-volume workloads including phone calls and written correspondence.
• Experience documenting claim files accurately and thoroughly.
• Claims industry experience preferred.

• Process first-party property claims based on basic coverage guidelines.
• Conduct investigations and evaluations to determine coverage.
• djudicate settlements or denials within designated authority levels.
• Handle high volumes of claims, calls, and correspondence.
• Ensure claim files are properly documented and compliant with customer guidelines.
• Meet established quality, production, and deadline expectations.
• Support organizational quality programs.
• Perform additional duties as assigned.

• Knowledge of first-party property and casualty claim adjudication.
• Strong analytical and interpretive skills.
• Good interpersonal and teamwork abilities.
• Effective time management and organizational skills.
• bility to communicate clearly and professionally.

• High school diploma or GED required.
• ppropriate licensing as required or willingness to obtain it.