Job Details

Job Requirements

Our purpose is to help a billion people find the right job! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!

Phenom People is seeking a highly motivated and talented individual to join our team as a Associate Project Lead . As a leader in the HR technology industry, we are dedicated to revolutionizing the way companies attract, engage, and retain top talent.

We are looking for a technical Associate Project Lead to take ownership of our internal platform roadmaps and delivery. You will bridge the gap between business requirements and technical execution, serving as a subject matter expert on core tools-specifically ServiceNow . This role is critical for analyzing system health, triaging complex issues, and acting as the go-to resource for platform scalability.

Please note: This is a full-time, hybrid position located at the headquarters in Ambler, PA , requiring three (3) days per week in-office. Candidates must currently reside within a fifty (50) mile radius of Ambler, PA.

Visa Policy: At this time, the Company will not sponsor, transfer, or extend employment-based visas for this position.

What You'll Do

• Roadmap Strategy: Define and maintain the product roadmap for internal platforms, ensuring alignment with Phenom's long-term business goals.
• Agile Leadership: Run daily Scrums, manage the product backlog, and facilitate sprint planning to ensure high-velocity delivery.
• Tool Subject Matter Expert: Deep-dive into ServiceNow and other internal tools to become a primary resource for configuration, workflows, and optimization.
• Analysis & Triage: Proactively analyze system performance, triage incoming technical requests, and troubleshoot roadblocks to ensure platform stability.
• Stakeholder Management: Collaborate with Sales, Engineering, and Customer Success to translate feedback into actionable product features.
• Resource Advocacy: Serve as the technical bridge, providing documentation and training to internal teams on tool capabilities.

What You've Done

• 2+ years of experience in Product Management or Technical Project Management within a SaaS environment.
• Hands-on Scrum/Agile experience: Proven track record of running ceremonies and managing development lifecycles.
• Technical Proficiency: Strong desire and ability to master complex enterprise tools (specifically ServiceNow ).
• Analytical Mindset: Demonstrated ability to triage technical issues and perform root-cause analysis.
• Communication: Ability to explain complex technical concepts to non-technical stakeholders effectively.
• Background: Experience in HR Tech, HCM, or recruiting platforms is a significant plus.

Salary

• Expected salary range $60,000 - $75,000

Please note the Salary range is subject to change in the future in accordance with Phenom's policies

Benefits

• We want you to be your best self and to pursue your passions!
• Health and wellness benefits/programs to support holistic employee health
• Flexible hours and working schedules, as well as parental leave for new parents
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every location for all Phenoms!

Diversity, Equity, & Inclusion

Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.

We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!

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