Job Details

Our mission

Every pet should get the care they need, regardless of cost. Vet med prices are up 40% since 2020, and pet owners are stuck having to pick between their bank account and furry friend. At Snout, we aim to solve this by enabling clinics to offer pet wellness plans, that actually work.

The opportunity

Snout is one of the fastest growing wellness plan providers in the veterinary space, trusted by clinics across the U.S. We're a small but mighty startup team of <30 employees. We're on the lookout for an experienced Chief of Staff based in New York City or Detroit Metro area (hybrid) to be the "right hand" to our Founder and CEO.

The role

As Chief of Staff, you'll be the CEO's hands-on partner and force multiplier, operating at the intersection of strategy, operations, and execution. You'll drive critical company initiatives, prepare executive level analyses and presentations for investors and the board, and ensure nothing falls through the cracks as we scale from Series A to B. This role requires someone who can seamlessly switch between building financial models, preparing board decks, managing strategic projects, creating playbooks, and representing the company in key stakeholder meetings. Ideally, you'll have experience managing legal conversations and compliance requirements (regulatory, PCI, SOC2, etc.)

This is your chance to help turn our ambitious vision into reality by scaling and operationalizing departments at an early stage startup. You'll support our leadership team in securing our next round of funding, and orchestrate cross-functional initiatives that move the business forward as an overarching project manager. You will navigate the full spectrum of business functions: from operations to marketing to finance to recruitment to legal/compliance, etc. where you'll drive impact wherever the business needs you most.

If you're motivated by outsized impact, energized by variety and velocity, and ready to be the strategic force multiplier that helps scale a mission-driven company - we want you on our team!

Snout is committed to building a diverse and inclusive team. We know that great candidates may not check every box - and that's okay. If you're excited about this role and our mission, we encourage you to apply if you meet at least 75% of qualifications including the first bullet. If you need any accommodations during the application or interview process, please let us know - we're happy to support you.

What you'll do

• Partner directly with the CEO on strategic planning, decision-making, and execution of company-wide priorities, driving cross-functional initiatives from conception to completion as a project manager
• Work with finance to build financial models, lead the budgeting process, and create executive dashboards that translate complex data into actionable insights and strategic recommendations
• Drive preparation of board materials, investor updates, and fundraising presentations, managing relationships with key investors, board members, and strategic partners
• Build playbooks and operationalize departments
• Manage and coordinate legal requirements and compliance considerations like trademarking, regulatory, PCI, SOC2, etc. across strategic initiatives
• Negotiate and secure vendor contracts

• 3+ years of experience in law, investment banking, or a Chief of Staff role (preferably at a high-growth startup)
• Strong analytical and data skills with proficiency in Excel/Google Sheets, financial modeling, and data visualization tools
• Ability to drive impactful cross-organization projects to completion
• Exceptional communication skills with proven experience creating polished, executive-level presentations and materials
• Experience managing legal conversations and requirements
• Entrepreneurial mindset with the ability to thrive in ambiguity, organize, prioritize, and drive results independently
• High emotional intelligence and discretion since you'll be privy to sensitive company information and strategic discussions
• Someone who is happy working in a hybrid office position, is able to travel quarterly to our Troy, Michigan office and is located nearby an airport

• Completion of a Masters of Business Administration (MBA) program or post-secondary law degree
• Track record of managing investor relationships or experience in fundraising environments
• Experience in veterinary, healthcare, fintech, or subscription-based business models
• Familiarity with SQL, Tableau, or other advanced analytics tools
• Prior exposure to Series A-C stage startups or venture capital
• Experience supporting C-suite executives in high-growth environments

• Fast growing, venture capital backed technology company focused on improving access to veterinary care
• Ability to have a meaningful impact from Day 1, where your voice and opinion matters
• Unlimited potential to grow in your career, learn and expand your skillsets
• Collaborative, flexible, and friendly culture

• Interacting with investors and C-suite executives feels intimidating to you
• High-pressure situations with competing priorities and tight deadlines is not something you are used to
• Data analysis, financial modeling, and building sophisticated spreadsheets aren't among your core strengths
• You're most comfortable with clearly defined expectations rather than navigating ambiguity and pioneering new approaches
• You don't live near an airport, are unable to travel quarterly and do not enjoy hybrid office work

• $120 000 - $150 000 base salary
• Equity

• Day 1 medical/dental/vision benefits
• Flexible time off + 11 Snout calendar holidays
• Paid parental leave