Job Details

Software Guidance & Assistance, Inc., (SGA), is searching for a Senior UX Researcher for a Contract assignment with one of our premier Regulatory clients in Rockville, MD.

This position is hybrid (3 days per week onsite) - Tysons or Rockville (preferred) office
Must be local to DC Metro area.

Responsibilities:
• Lead UX research strategy and execution for 2+ products within your scope, managing multiple projects simultaneously
• Design and facilitate workshops and collaborative sessions with stakeholders and product teams
• Conduct discovery research using diverse methodologies including user interviews, surveys, diary studies, focus groups, contextual inquiry, concept testing, usability testing, and log analyses
• Develop hypotheses by analyzing existing products, research, and user behavior data
• Collaborate with product managers and stakeholders to define success metrics and demonstrate research impact
• Synthesize findings into compelling narratives and actionable recommendations for diverse audiences, from agile teams to executives
• Leverage generative AI tools to enhance research processes, synthesis, and insight generation
• Champion user-centered design practices with teams at varying levels of UX maturity, balancing patience and empathy with proactive advocacy
• Contribute to and maintain research repositories, ensuring insights and best practices are accessible to the broader UX and PM community
• Partner with the UX community to align research strategies and cross-train team members on research methodologies

Requirements:
• 7-10 years of UX research experience with a strong focus on discovery and generative research methods
• Proven experience facilitating design thinking or systems thinking workshops with cross-functional stakeholders
• Expert-level proficiency in qualitative and quantitative research methods from fields including Anthropology, Psychology, Sociology, and Human-Computer Interaction (HCI)
• Demonstrated ability to analyze complex information and present findings persuasively to stakeholders at all levels
• Portfolio or case studies required - must clearly demonstrate your research process, methodologies, strategic thinking, and impact on product decisions
• Confident, self-directed work style with the ability to influence and educate teams new to UX research processes
• Ability to balance rigorous research processes with agile, lean methodologies when speed-to-insight is critical
• Strong collaboration skills with the ability to work independently while leveraging team support when needed

Preferred Skills:
• Experience developing strategic research plans and longer-term research roadmaps
• Familiarity with design systems and their application in product development
• Visual design skills or experience with design tools (e.g., FIGMA, Adobe XD)
• Experience building or contributing to research repositories
• Background working in financial services or regulated industries
• Experience with digital adoption and behavioral analytics tools (e.g. Pendo, Google Analytics)

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.

#LI-AK1