Job Details

Dental Office Manager

MoreSmiles Dental Spa is now hiring a Dental Office Manager in Covington, LA!

Schedule: Monday & Wednesday 8:00 am - 5:00 pm

Tuesday & Thursday 7:00 am - 4:00 pm

Friday 8:00 am - 1:00 pm

MoreSMILES Dental Spa is looking for an experienced, organized, and patient-focused Dental Office Manager to lead the team and help create an exceptional experience for every patient who walks through our doors.

This is a leadership role for someone who thrives in a fast-paced environment, understands dental operations, and knows how to motivate a team while keeping systems running smoothly.

Responsibilities:

• Oversee daily front office operations and clinical team performance
• Manage scheduling, patient flow, and office efficiency
• Monitor key performance metrics, profit and production goals
• Lead morning huddles and team communications
• Ensure outstanding patient service and experiences
• Coordinate with doctors and clinical team to keep schedules optimized
• Handle insurance, billing oversight, and financial discussions when needed
• Train and support front office team members

Job Summary: Within the SDP affiliated network of dental practices, the Dental Office Manager (OM) is responsible for monitoring and managing the operations of a single location. The OM will focus on executing numerous operational tasks in their dental practice with the goal of enhancing practice level efficiencies and growth in conjunction with the SDP support team and the primary dentist of the practice. The OM works closely with the Regional Director of Operations (RDO) to drive a positive team culture and achieve positive practice results.

Values & Competencies: Integrity, Accountability, Customer-centric, Effective leadership skills, Experience in P&L Management, Demonstrates flexibility as appropriate, Results-driven, Ability to successfully multitask under pressure, Strong organizational skills, Strong attention to detail, Proficient in Time Management, Excellent communication skills (verbal/written)

Responsibilities

Team leadership, coaching and training

Profit & Loss (P&L) management

Staff and patient scheduling

Time & Attendance (T&A) management

Payroll process management

Accounts Payable (AP) management

Manage insurance claims and other forms of payment

Patient satisfaction and experience

Collaborate on internal and external marketing efforts

Implement policies and procedures

Promote SDP company policies and best practices (published or otherwise communicated)

Management of dental licenses and other related certifications

Maintain current safety procedures and personal protective equipment required to minimize health risks

Other job duties as assigned

Qualifications

5 years of dental office management experience required

Proficient in dental performance management software (Dentrix or Denticon)

Strong understanding of marketing strategies, platforms, tools and metrics

Intermediate experience with Microsoft Office Suite of applications (Excel, Outlook, SharePoint, and Word)

Solid understanding of P&L management (budgeting)

Comprehensive understanding and ability to enforce current labor and state dental laws

Adhere to current regulatory agency guidelines (OSHA, HIPAA, CDC, etc.)

Work Environment/Conditions: Ability to maintain a full-time employment schedule at a minimum 40 hours per week; extended hours may be requested or required

Ability to travel up to 10%

Prolonged sitting and standing as needed

Ability to lift up to 15 lbs.

Exposure to potentially hazardous objects and/or materials

Ability to wear appropriate work attire as needed or required

Practice Description

We are seeking a new Office Manager to join our community of collaborative, high-quality clinical, business and operations professionals. Additional employment benefits include:

• Patient-centric community approach
• Work/life balance
• Opportunity for career growth
• Professional development and support with continuing education
• Strong business and operational teams
• Employee Assistance Program (EAP) for all employees and their household
• 401K

Full-Time (FT) Employees are eligible for:

• Paid Time Off
• Paid Company Holidays, Bereavement, and Jury Duty
• Paid $25k Basic Life & AD&D insurance
• Medical, Dental, and Vision
• Short Term Disability
• Voluntary Life & AD&D Insurance
• Pet Insurance
• Accidental Injury, Critical Illness, and Hospital Indemnity plans with wellness incentives

Equal Employment Opportunity

Star Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.