Job Details

Position Summary:

The Cash Management Relationship Specialist is responsible for developing, supporting, and maintaining cash management relationships with commercial customers. The Specialist serves as a key liaison between customers, relationship managers, and internal operations teams to ensure effective service delivery, risk management, and customer satisfaction.

Job Responsibilities:

• Serve as primary point of contact for assigned business customers utilizing cash management products
• Conduct on-site and virtual customer visits to present, demonstrate, and support cash management services
• Build and maintain strong relationships through regular follow-ups, reviews, and proactive outreach
• Partner with Relationship Managers and Lenders to support new account onboarding and service expansion
• Evaluate customer operating structures and payment needs to recommend appropriate cash management solutions
• Coordinate onboarding and setup of services, including ACH origination, RDC, Positive Pay, Wire Services, and Online Banking
• Assist customers with service agreements, authorization forms, and required documentation
• Conduct customer training on system functionality, security best practices, and fraud prevention tools
• Provide advanced customer support for cash management services and troubleshoot issues as needed
• Act as escalation point for service issues requiring coordination with internal operations or vendors
• Monitor customer usage and identify opportunities to enhance efficiency, controls, or product utilization
• Ensure customer setups and ongoing activity comply with NACHA Rules, Reg E, Reg CC, BSA/AML requirements, and internal bank policies
• Assist with reviewing ACH limits, service changes, and customer entitlements
• Promote strong internal controls and dual-control practices to mitigate fraud and operational risk
• Support annual customer reviews, audits, and examiner requests related to cash management services
• Serve as liaison between customers and internal teams including Deposit and Loan Operations, IT, Compliance, Retail branch staff, and lenders
• Assist with updating procedures, customer documentation, and training materials
• Provide feedback on customer needs, product enhancements, and process improvements
• Participate in special projects related to treasury management initiatives
• Provide backup to other Deposit Operations roles as necessary
• Consistently support the Bank and its core values
• Follow all policies and procedures
• Additional duties may be assigned by the supervisor

Requirements:

• High school diploma or equivalent; associate or bachelor's degree preferred
• 2+ years experience in cash management, deposit operations and/or treasury management
• Experience working directly with business customers preferred
• Strong knowledge of ACH origination, RDC risk controls, and fraud prevention tools
• Experience with Horizon preferred
• Ability to manage multiple relationships and priorities independently
• Knowledge of banking principles and practices, and the ability to clearly communicate them
• Understanding of banking compliance and regulations preferred
• Excellent accuracy and attention to detail
• Strong customer service skills
• Excellent organizational, time management, and decision-making skills
• Ability to follow directions, comprehend new training, and adapt to changes in policy and procedure
• Exceptional verbal, written, and interpersonal communication skills
• Ability to work well independently and as a team

Benefits:

• Medical, Dental, and Vision Insurance
• Company Provided Life and Disability Insurance
• Paid Time Off
• 401(k) with Employer Match
• Tuition and Professional Development Assistance

American Bank is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.