Job Details

Strategic Staffing Solutions is currently looking for a Customer Service Representative , a W2 contract opportunity with one of our largest clients!

Customer Service Representative
Location : Detroit, MI Within an hour's drive of Detroit for initial training
Duration : 6 months .The initial assignment is 6 month and based on productivity - potential to hire direct Role Type : W2 contract engagement
Shifts: ~9:00 AM-7:00 PM to cover peak/back-end workflow.
Schedule : Remote after the Onsite Training period.

This is a W2 contract opportunity with our company that MUST be worked on a W2 ONLY, NO C2C/NO 1099 eligibility for this position. Job Summary:

As an entry-level professional in customer care, the main accountabilities are answering incoming customer phone calls and resolving customer inquiries related to turn-on and disconnection of services, electrical and gas outages, and gas leaks.

Key Accountabilities

• Initiate and respond to customer inquiries related to various products and services.
• Gather and analyze current and historical data from customer records to respond to service requests and inquires.
• Follow-up with key contacts within Customer Care and other departments to assure timely resolution of complaints, inquiries and requests.
• Conduct customer business within Michigan Public Service Commission rules and established guidelines.
• Process customer payments per established guidelines.
• Communicate with customers effectively and accurately.

Qualifications:

High school diploma, or equivalent, with two years of experience in a customer contact professional environment -OR- Henry Ford College Customer Service Professional Certificate with one year of experience in a customer contact professional environment -OR- Associate degree, or above, with one year of experience in a customer contact professional environment

Additional requirements:

• Must obtain an evaluation of "recommended" on the clerical and human relations portions of the customer representative tests.
• Must have intermediate oral and written communication skills, including a good speaking voice and solid use of proper business grammar.
• Must demonstrate a working proficiency in relevant computer applications within multiple corporate applications and data management tools and systems.
• Must pass background and drug test per federal regulations.
• Must be flexible to work shifts and extended periods of overtime that may include weekends and holidays.
• Maintain an internet access at a home location with at least 20 mbps

"Beware of scams. S3 never asks for money during its onboarding process."