Job Details

Job Summary:

The BizOps Business Analyst serves as a strategic partner across departments, analyzing processes, systems, and data to drive operational efficiency, scalability, and cross-functional alignment. This role identifies gaps in workflows, defines requirements for system improvements, and performs basic data analysis and reporting to enable data-driven decision-making across the enterprise.

Duties and Responsibilities

• Document current-state processes and identify inefficiencies, risks, and system gaps.
• Lead discovery and requirements gathering sessions with stakeholders across departments.
• Translate business needs into functional and technical requirements; propose solutions.
• Partner with engineering, CX, finance, and IT teams to implement system improvements.
• Develop KPIs and performance dashboards in collaboration with BI teams.
• Support automation initiatives by identifying opportunities for workflow optimization.
• Conduct data-driven root cause analysis and recommend scalable solutions.
• Create business cases and ROI models for operational initiatives.
• Maintain process documentation and governance standards.
• Perform other duties as assigned.

Education and Experience:

• 3+ years of experience in business analysis, operations, consulting, or related field.
• Experience in SaaS, GovTech, or technology-enabled services organizations.
• Exposure to CRM, ERP, or contact center platforms (e.g. Salesforce, Amazon Connect).
• Experience supporting automation or AI-driven initiatives.
• Experience building with modern BI tools (e.g. Power BI, Tableau).
• Working knowledge of data models, relationships, and how operational data is structured for reporting.

Knowledge, Skills and Abilities:

• Strong process mapping and documentation skills (e.g. Visio, LucidChart, Miro).
• Experience writing business requirements documents (BRDs) and user stories.
• Strong analytical skills and comfort working with data.
• Experience working cross-functionally with technical and non-technical teams.

Work Environment:

• Office setting with a moderate noise level.
• The employee will work at an individual workstation, using a telephone and computer.

Physical Demands:

• Must be able to remain seated for extended periods.
• Regular use of a computer and other office machinery, such as printers and copy machines.
• Occasional movement around the office.
• Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.