Job Details

Ochsner Health - - Responsibilities: Provide excellent customer service to all patients, guests, and family members.; Efficiently inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.; Performs vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments.; Schedules and reschedules patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information.; Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.