Job Details

Wesco - 19214 HiPark Boulevard - Responsibilities: Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints; Data entry and key administrative duties within a warehouse supply chain environment; Research and resolve customer problems, acting as the customer liaison between other departments when necessary; Analyze customer inquiries to identify root causes, communicate clear resolutions, and escalate issues when appropriate; Maintain accurate records and update customer and order information in internal systems