Job Details

Specimen Technician – Hospital – Hammond, LA (Mon‑Fri, 9:00 AM to 5:30 PM)Pay range: $17.20+ per hourSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.BenefitsDay1 Medical, supplemental health, dental & vision for FT employees who work 30+ hoursAnnual, no‑cost health assessment program Blueprint for WellnesshealthyMINDS mental health programVacation and Health/Flex TimeFinFit financial coaching and services401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy‑up optionFlexible Spending AccountsAnnual incentive plansMatching gifts programEducation assistance through MyQuest for Educationand so much more!The Hospital Specimen Preparation Technician (HSPT) is responsible for daily preparation of patient specimens from hospital clients, with mastery of specimen preparation for submission to multiple Quest Diagnostics facilities and Rapid Response Laboratories (RRL). The HSPT works with minimal direction and requires great flexibility to adapt to daily changes. The majority of work is on the day shift, but flexibility is required for weekends, holidays, on‑call, and overtime based on client requirements.ResponsibilitiesResponsible for preparation of patient specimens for hospital clients and pick up by couriers.Responsible for positive daily client interactions representing Quest Diagnostics to the customer (face‑to‑face and/or telephone).Prepares and arranges all stat testing needs, researches pending results, alerts Hospital IT to communication failures, accepts and troubleshoots incoming calls to the Hospital Lab from Quest Diagnostics facilities.Demonstrates excellent proficiency in test ordering policies, procedures, specimen requirements for test ordering, sample preparation, Care360 and compliance/legal requirements.Troubleshoots and problem solves client issues related to area of responsibility.Communicates and collaborates effectively with the Hospital Lab Manager, as well as the Quest Diagnostics sales team and other functions in the organization.Relays client concerns to Quest Diagnostics supervisor and sales. Participates in sales/operations review of account.Communicates information regarding problem‑solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff, such as phlebotomy, outpatient draw centers, laboratory managers, department supervisors, Hospital IT Analysts, physicians, nurses, and pathologists.Develops understanding of the company processes, as well as the client expectations.Develops understanding of the compliance policies related to test ordering.Researches test ordering information on translation tables, computer systems, and the directory of services.Understands the complex relationship between test(s) ordered and specimen received.Completes all required written documentation, legibly and within the assigned timeframe.Performs other duties as assigned.Preferred Work ExperienceMedical background which includes medical terminology applicable to a clinical laboratory.Previous laboratory, customer service or hospital experience.SkillsThe position requires demonstrated data entry skills to effectively utilize both the Quest Diagnostics system and the hospital client systems.EducationHigh School Diploma or Equivalent (Required)Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.#J-18808-Ljbffr