Job Details

Who We AreAt Acima, our mission is to empower individuals and families by providing accessible Lease‑To‑Own solutions that enhance their quality of life with ease of access to the things they need and want. We can provide this access by being a leader in the Lease‑To‑Own space, offering customers the ability to acquire their dream products without the constraints of traditional financing. Acima currently has over 30,000 retail partners and is growing daily. Through innovation, integrity, and dedication to customer satisfaction, we are the premier choice for leasing services, enriching the lives of our customers one lease at a time.The RoleThe Assistant Manager reports to the Store Manager and is responsible for assisting the Store Manager in account management and sales activities while providing an excellent customer service experience. The Assistant Manager collaborates and communicates with Acima retail partners to process credit turn‑down applications and web orders and convert them into Acima credit customers. In addition, the Assistant Store Manager reviews lease applications, promotes and sells Acima's leasing benefits, and drives conversions. This role will be performed in one of our retail partner store locations.CompensationThe Assistant Store Manager position is paid hourly in accordance with Acima's usual payroll procedures. In addition to an hourly rate, the position may be eligible for various bonus and/or incentive programs in effect. To receive bonuses or incentives, the Assistant Store Manager must be actively employed and meet all other requirements established in the bonus or incentive plan, unless otherwise required by applicable state or local law.Compensation: $13.73 – $15.67 + Potential Bonus (Based on performance, paid out monthly)Key ResponsibilitiesSales/Account ManagementDriving customer growth through appropriate channels (web, partner stores, walk‑ins)Listening, identifying, and fulfilling all customer needs in a timely mannerEducating customers on Lease‑To‑Own terms, payment terms, benefits, the application process, and the beginning‑to‑end of the application processClosing the sales cycle by converting applications that include in‑store and web ordersWorking as a cooperative team member with Acima partner stores in all operational aspectsReporting to and communicating with the Store Manager regarding store and coworker activities and performanceCustomer ServiceEstablish partnerships with retail store personnel to generate referrals and educate customers on the Lease‑To‑Own processPromptly address and resolve customer issues and complaints to maintain consistent customer satisfaction and friendly serviceCultivate a positive work environment to enhance coworker retention and minimize turnover and issuesJob RequirementsMust be at least 18 years of ageHigh school diploma or GEDExcellent communication and interpersonal skillsProficiency in Microsoft Office Suite and other relevant software applicationsFamiliarity with rental or leasing industry practices is a plusOrganized, with time‑management skills and the ability to multi‑taskAbility to work a flexible schedule, including evenings, weekends, and holidaysConsistent in‑person attendanceWhy Work For ACIMAGreat benefits: Medical, Dental, Vision, life insurance, supplemental life insurance, spouse/dependent life insurance, short‑term disability, long‑term disability, flexible spending accounts, 401(k) savings plan with company match, paid time off, legal insurance, identity theft protection plan, health savings accounts, hospital indemnity, critical illness, accident insurance, limited purpose planAward‑winning cultureCareer growth opportunitiesWeekly payDiscounts from Acima partnersExpected Hours Of WorkThis is a full‑time position. The days and hours of operation are Monday through Sunday. The days and hours that you will actually work will vary, but will include evenings and weekends.Physical DemandsWhile performing the duties of this job, the Assistant Store Manager is regularly required to talk and listen to coworkers and customers. This position is highly active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing from time to time throughout the day.Equal Employment OpportunityAcima is an equal opportunity employer committed to ensuring that all employment decisions are made on a non‑discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed servicemember status, or any other consideration protected by federal, state or local law.This is an excerpt from the full job description and is not intended to be all‑inclusive. Other related duties may be required to meet the ongoing needs of the business. Acima is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.#J-18808-Ljbffr