Job Details

Patient Care Advocate/Specialty Pharmacy Technician - REMOTE

Apply for the Patient Care Advocate/Specialty Pharmacy Technician - REMOTE role at KPH HEALTHCARE SERVICES, INC.

Overview

Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.

Responsibilities

• Responsible for accurate data entry of incoming prescriptions, if required
• Responsible for accurate selecting billing and shipping methods for incoming patient orders
• Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
• Document patient reported information into TherigySTM
• Provides resolution to customer service issues to ensure member satisfaction
• Work with members to provide resolution to payment related issues on accounts/orders
• Maintain and keep reasonable production as determined by supervisor
• May assist in orienting and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Qualifications

• Attendance Requirements:
  • Must be available, and on-time for scheduled work shifts.
  • Must be able to work nights and weekends, as required.
• Educational Requirements:
  • Minimum: High School Diploma or GED
  • Preferred: Pharmacy technician or related certification
• Experience:
  • Experience in a customer service-related field
  • Preferred: 6-12 months experience as a pharmacy technician
• Required (Mississippi Employees):
  • Registered with the State of Mississippi as a Pharmacy Technician
• Special Conditions Of Employment:
  • Drug test
  • Initial and continuous exclusion and sanction/disciplinary monitoring
  • Any and all additional eligibility requirements based on the specific position

Compensation

$18.00-20.00 per hour. The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.

Employment Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Health Care Provider
• Industries: Pharmaceutical Manufacturing

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.