Job Details

Medical Support Assistant (Advanced)The Medical Support Assistant (Advanced) works collaboratively in an interdisciplinary coordinated care delivery model (patient aligned care team or other specialty care setting) in the Hammond CBOC. The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to:Coordinates with the patient care team to review the clinic utilization by using various reports.Ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes any necessary adjustments.Develops and maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies to support patient care.Manages a tracking system for follow up care such as consults and tests.Participates in team huddles and team meetings to manage and plan patient care.Adjusts the flow and sequencing of the work to meet team and patient needs.Enters appropriate information into the electronic record.Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).Manages electronic wait list to verify and validate accuracy and resolve issues.Informs providers about shared patients (those who receive their care at multiple VAs or those who have care in the community).Work Schedule: Typically, Monday-Friday, 7:30 a.m. - 4:00 p.m., Schedule subject to change based on needs of the facility.Telework: Not available.Virtual: This is not a virtual position.Functional Statement #: 629-00159F.Relocation/Recruitment Incentives: Not authorized.Permanent Change of Station (PCS): Not authorized.