Job Details

Northpark Hyundai Admin Assistant Featured

  2020-03-11     Eddie Tourelle's Northpark     955 Highway 190 North  

Job Description:

The Administrative Assistant performs a wide range of administrative and office support duties associated with service vehicles. This position will ensure the dealership is paid for all warranty work in an accurate and timely fashion by preparing, flagging, submitting, and following up on each claim. In addition, keep abreast of all factory recalls, announcements, and procedures.

Duties and Responsibilities:

  • Schedule and verify service appointments for customer in the service area
  • Service customers satisfaction follow up calls
  • Communicate with customers and service technicians to define the scope of a warranty claim resolution and to set expectations
  • Process all warranty claim paperwork to ensure proper documentation and verify criteria required by factory or distributor
  • Resubmit rejected warranty claims promptly according to dealership and/or manufacturer specifications and follow up on outstanding claim or receive authorization to write claim off
  • Follows up on each warranty claim to ensure service delivery to the customer and compensation for the dealership
  • Reconciling all warranty receivables and working with the accounting department to obtain payments
  • File and maintain all service records as required by the warrantor
  • Keep informed of all factory bulletins, recalls and announcements
  • Assist with cashiering and telephone duties
  • Assist with any clerical needs as directed by the Service Manager or Controller
  • Maintain a professional appearance and a neat work area
  • Provides timely and accurate reports as required
  • Establish personal goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals
  • Perform other duties or task assigned


  • High school diploma or GED required
  • Previous Administrator Assistant auto dealership experience a plus
  • Knowledge of automotive repair procedures and diagnostic procedures
  • Professional appearance and work ethic
  • Must be well organized and a self-starter
  • Detail oriented, professional attitude, reliable
  • Proficient in Excel and Word
  • Ability to communicate effectively verbally and in writing
  • Ability to interact with employees and vendors in a professional manner
  • ADP/CDK program knowledge preferred

This job description reflects the general level and nature of the position. It is not intended to be all-inclusive.

Job Type: Full-Time

*Competitive base wage including benefits package which include:

  • Health insurance
  • Vision, Life, Disability insurance
  • Vacation/Holiday/Sick pay
  • Professional work environment, with job training

Email resume to: OR

Apply in person: Eddie Tourelle’s Northpark Nissan-Hyundai 955 Hwy 190 N Covington, LA

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Do not contact this company in solicitation of any product or service.

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